Return Policy

Eligibility

• You may exchange items within 14 days of delivery for style change equivalent in price or sizing change.

• We do not accept returns for change of mind.

• Shoes must be unworn and in original packaging.

• For hygiene reasons, we’re unable to accept returns on shoes that show signs of wear.

Exchanges

• We’re happy to offer exchanges for style or size adjustments!

Refunds

• Once your return is delivered to us, we will notify you of the approval or rejection of your refund.

• Approved refunds are processed within 5-7 business days.

• Please note that shipping costs are non-refundable.

Return Shipping

• The return shipping cost is the responsibility of the customer unless the item is faulty or incorrect.

• All shoes are quality checked and documented before dispatch. If you receive faulty or damaged shoes, please contact our care team with photos within 24 hours of delivery. Shoes must be unworn.

How to Return

• Email our support team shothelabel@gmail.com with your order number.

• Our care team will assist you with the return process and provide the necessary return instructions.