Refund policy

All returns must be initiated through our self-serve return portal. To get started, copy and paste the link below into your browser.

https://shopify.com/63889670203/account

If you have any questions, please contact us at shothelabel@gmail.com

30-Day Returns

You may request a refund or exchange within 30 days of delivery. To maintain our quality standards, items must be clean, unworn outdoors, and returned in their original packaging.

Once request is received, we will provide you with a pre-paid shipping label. Please ensure that your order number is included inside the package.

Gift cards are non-refundable and cannot be exchanged. For hygiene reasons, arch support inserts are strictly non-refundable. 

Size Exchanges

If you need a different size, we offer free exchanges within the same 30-day period. Exchanges must be for an item of equal value, and all pieces must meet the same return requirements. Availability may vary.

All return and exchange shipping costs are pre-paid.